Resume
Experience
Admin/Executive Assistant
Reliquidate LLC / Homestead Cash Buyer / How High Consulting Group (2022 - 2024)
Texas, USA
As an Executive Assistant, I managed emails, coordinated calendars, booked flights and hotels, and handled all personal assistant tasks to ensure seamless daily operations. In addition to these duties, I also managed CRM systems, created campaigns, listed properties, and performed various administrative tasks and transaction coordination, contributing to the overall efficiency of the company.
Content Quality Analyst
Business Trends - ByteDance (TikTok) (2023 - 2024)
Ortigas Center, Pasig, Metro Manila
In my role as a Content Quality Specialist, I reviewed videos for policy violations, managed sampling queues, and conducted policy training, ensuring compliance across all markets and maintaining high content standards.
Experience
Senior Quality Analyst
Concentrix Tera Tower (2019 - 2021)
Bridgetowne, Libis QC
As a Quality Analyst, I performed call monitoring, trend analysis, and quality reporting for Microsoft, providing actionable insights to improve customer service and operational efficiency.
Customer/Technical Support
Concentrix Tera Tower (2016 - 2019)
Bridgetowne, Libis QC
I offered support for Microsoft products, including Windows and Office, and ensured GDPR compliance, enhancing user experience and data security.
Technical Support Representative
Convergys, Eastwood (2015 - 2016)
Eastwood, Libis QC
As a Technical Support Representative, I specialized in troubleshooting Windows OS and related hardware and software issues, delivering effective solutions and exceptional customer support.
Education
2014 - 2018
Bachelor of Industrial Technology in Garments Fashion Design
Marikina Polytechnic College (2011 - 2015)
Marikina City, Philippines
I completed my Bachelor's degree in Business Administration, which equipped me with a strong foundation in business principles, organizational management, and interpersonal skills. My academic journey has prepared me to handle diverse challenges and excel in dynamic work environments.
Professional skillset
Administrative Proficiency
Time Management
Attention to Detail
Communication Skills
Technological Savvy
Software/Hardware Proficiency
Multitasking Abilities
Client Relationship Management